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What Customers Expect is Good Service, What Customers Crave Are Awesome Experiences


What Customers Expect is Good Service, What Customers Crave Are Awesome Experiences

“Let’s face it: Today, most customer experience programs are a disaster.” – – What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint is declaring war on the old way of providing customer service, everything from long waiting lines to restrictive return policies.