customer service


Why Empathy and 4 Other Things Are Important for Great Customer Service Have you ever experienced truly exemplary customer service? I bet you’ve never forgotten it if you have. But of all the hundreds of customer service transactions you experience every year, have you ever considered why a particular instance […]

Why Empathy And 4 Other Things Are Important For Great ...


Lessons Learned From Losing a Million Dollars Reaching that first million, keeping that first million and continuing to make more money afterwards isn’t easy. At 28, I, Joshua B. Lee, had a spendable $1 million in my bank account — and spend I did. I bought expensive watches and fancy […]

Lessons Learned From Losing a Million Dollars